Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Sam Paris, VP of Commercial Technology talks about some...

As a reseller partner, your job is to make sure your customers reach their desired outcome and make the most of their IT investment. While usage isn’t the only indicator...

With swathes of workers now in coronavirus lockdown, Matt Piddington, Commercial Director, Services, looks at how online learning and certification can help IT professionals gain highly sought-after skills while the pandemic enforces...

Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise....

“81% of adopters agree the pandemic has accelerated their organisation’s shift to XaaS from traditional IT, and 55% report that the crisis is causing their organisation to invest more in...

Recurring software and services offers provide value in the longer term by aligning your business with the direction both vendors and consumers are heading in. Tom Saunders looks at how...