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How UCaaS has made telecoms the backbone of the modern business

UCaaS is opening up opportunities for new and traditional voice resellers by meeting changing customer needs and the digitally transforming business landscape. For years, the only way that companies could communicate with colleagues and customers was through the Public Switched Telephone Network (PSTN). We relied on this, as well as Private Branch Exchanges, which meant …

9 UCaaS trends

Driven by the demand for the flexibility, scalability and versatility of the cloud, the UCaaS industry is set to reach $24.8 billion by 2024. Here are nine more trends that show the future of UC is increasingly in the cloud. 1. Cloud and UCaaS are growing The number of annual hosted IP and UCaaS users …

How to stack the deck in your favour with UCaaS

Bundling additional solutions into an existing offering increases value, reach and reputation, and UCaaS is a great opportunity for any partner to add ‘one more card to the deck’. John Richardson explains why IT resellers, service providers and MSPs should add UCaaS to their solution stack. UCaaS is set to reach a value of $79.3 billion …

Master Agent – the go-to-market model that’s driving UCaaS

Over the last few years the telecoms industry has seen significant change. We’ve seen mergers and acquisitions, new products and services, and disruptive concepts that are changing the way we communicate. One such concept is the introduction of the Master Agent route to market for vendors to sell their UCaaS portfolios. Marianne Nickenig, VP Collaboration …

5 reasons customers are choosing UCaaS

A recent vendor survey revealed some interesting reasons why businesses – from enterprises to SMBs – are making the move to cloud communications, from availability to security. John Richardson, Vendor Business Lead EMEA, looks at how UCaaS addresses these new customer needs. A recent survey by Mitel identified some interesting results for the UCaaS market …

6 UCaaS customer objections and how to counter them

Unified Communications as a Service (UCaaS) is not just for big business and enterprises. Small businesses can benefit just as much, if not more, since they have fewer resources for building and managing an integrated calling, data and collaboration infrastructure. But some companies remain reluctant to adopt managed UC services. Much of this stems from …

Simplicity as a service: how UCaaS is transforming UC

UCaaS is opening up opportunities for new and traditional voice resellers by meeting changing customer needs and the digitally transforming business landscape. For years, the only way that companies could communicate with colleagues and customers was through the Public Switched Telephone Network (PSTN). We relied on this, as well as Private Branch Exchanges, which meant …

Westcon-Comstor expands agreement with Ribbon Communications to Asia Pacific Region

We are expanding our APAC distribution agreement with Ribbon Communications, the global provider of real-time communications software and IP Optical networking solutions to service providers, enterprises, and critical infrastructure sectors. The new agreement covers the entire Asia Pacific region, particularly servicing multinational and regional enterprises with multi-country operations.   The expanded partnership into the Asia Pacific …

9 trends driving cloud communications in 2021

Driven by the demand for the flexibility, scalability and versatility of the cloud, the UCaaS industry is set to reach $24.8 billion by 2024. Here are nine more trends that show the future of UC is increasingly in the cloud. 1. Cloud and UCaaS are growing The number of annual hosted IP and UCaaS users …