Over the last few years the telecoms industry has seen significant change. We’ve seen mergers and acquisitions, new products and services, and disruptive concepts that are changing the way we communicate. One such concept is the introduction of the Master Agent route to market for vendors to sell their UCaaS portfolios. Marianne Nickenig, VP Collaboration …
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5 reasons customers are choosing UCaaS
A recent vendor survey revealed some interesting reasons why businesses – from enterprises to SMBs – are making the move to cloud communications, from availability to security. John Richardson, Vendor Business Lead EMEA, looks at how UCaaS addresses these new customer needs. A recent survey by Mitel identified some interesting results for the UCaaS market …
6 UCaaS customer objections and how to counter them
Unified Communications as a Service (UCaaS) is not just for big business and enterprises. Small businesses can benefit just as much, if not more, since they have fewer resources for building and managing an integrated calling, data and collaboration infrastructure. But some companies remain reluctant to adopt managed UC services. Much of this stems from …
Simplicity as a service: how UCaaS is transforming UC
UCaaS is opening up opportunities for new and traditional voice resellers by meeting changing customer needs and the digitally transforming business landscape. For years, the only way that companies could communicate with colleagues and customers was through the Public Switched Telephone Network (PSTN). We relied on this, as well as Private Branch Exchanges, which meant …