By Rakesh Parbhoo, Chief Technology Officer, Westcon-Comstor The adoption of Solution Lifecycle Management (SLM), driven by changing customer expectations, the accelerating shift to software and the goal of long term…
Author: Rakesh Parbhoo
Chief Technology Officer, Westcon-Comstor
Solution lifecycle management: how data-driven distribution fuels customer success
Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise.…
Solution lifecycle management: a new model for a new channel
“81% of adopters agree the pandemic has accelerated their organisation’s shift to XaaS from traditional IT, and 55% report that the crisis is causing their organisation to invest more in…
Maximise repeat business with solution lifecycle management
In every industry, the case for maximising the potential of an existing customer base is compelling. The channel is no different. Rakesh Parbhoo, Chief Technology Officer, reveals how we’re using…
How solution lifecycle management is driving customer success
Gartner predicts that by 2024, more than 45% of IT spending on system infrastructure, infrastructure software and business processing outsource will shift from traditional solutions to cloud. This shift towards…
Beyond the sale: how COVID-19 has brought solution lifecycle management into sharp focus
The COVID-19 pandemic has accelerated digital transformation, but we were living in an increasingly software-driven world long before COVID-19. Rakesh Parbhoo, Chief Technology Officer, looks at how cloud and SaaS…
Why renewals are central to success in an increasingly software-driven world
In Cisco’s most recent fourth quarter, the networking giant revealed that its transformation to a software company is well and truly underway. More interestingly, software subscriptions now make up 70%…