Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Sam Paris, VP of Commercial Technology talks about some…
Author: Sam Paris
VP Commercial Technology at Westcon-Comstor
Solution lifecycle management: how data-driven distribution fuels customer success
Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise.…
Solution lifecycle management: a new model for a new channel
“81% of adopters agree the pandemic has accelerated their organisation’s shift to XaaS from traditional IT, and 55% report that the crisis is causing their organisation to invest more in…
Maximise repeat business with solution lifecycle management
In every industry, the case for maximising the potential of an existing customer base is compelling. The channel is no different. Sam Paris, Vice President Commercial Technology, reveals how we’re…
How solution lifecycle management is driving customer success
Gartner predicts that by 2024, more than 45% of IT spending on system infrastructure, infrastructure software and business processing outsource will shift from traditional solutions to cloud. This shift towards…
Beyond the sale: how COVID-19 has brought solution lifecycle management into sharp focus
The COVID-19 pandemic has accelerated digital transformation, but we were living in an increasingly software-driven world long before COVID-19. Sam Paris, Vice President – Commercial Technology, looks at how cloud…
Why renewals are central to success in an increasingly software-driven world
In Cisco’s most recent fourth quarter, the networking giant revealed that its transformation to a software company is well and truly underway. More interestingly, software subscriptions now make up 70%…
Digital distribution with Westcon-Comstor. Driving supply chain innovation
From the customer’s perspective software subscriptions, usage billing and licences are a dream. Simply sign up, begin to use, and get value. There are no upfront commitments, big capital outlays…