Investment in renewals has a big return. Implement a solution lifecycle approach to improve renewal rates, reduce churn and drive predictable recurring revenues. It’s a common SaaS story. Partners invest…
Author: Tim Long
Digital Product Manager, Digital Strategy at Westcon-Comstor
Solution lifecycle management: how to drive expansion and refresh revenue with laser focus
Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Tim Long, Digital Product Manager, talks about some pitfalls…
Solution lifecycle management: how adoption and consumption drive customer success
As a reseller partner, your job is to make sure your customers reach their desired outcome and make the most of their IT investment. While usage isn’t the only indicator…