With swathes of workers now in coronavirus lockdown, Matt Piddington, Commercial Director, Services, looks at how online learning and certification can help IT professionals gain highly sought-after skills while the pandemic enforces…
Category: Insights
SASE: evolution or revolution?
The SASE market is growing. It is still in the early stages of maturity but it’s going to drive a demand cycle for years. At the SASE Simplified partner event, Westcon’s Director…
Solution lifecycle management: how data-driven distribution fuels customer success
Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise.…
9 trends driving cloud communications in 2021
Driven by the demand for the flexibility, scalability and versatility of the cloud, the UCaaS industry is set to reach $24.8 billion by 2024. Here are nine more trends that…
Solution lifecycle management: a new model for a new channel
“81% of adopters agree the pandemic has accelerated their organisation’s shift to XaaS from traditional IT, and 55% report that the crisis is causing their organisation to invest more in…
Why Cisco recurring offers are the key to creating more value
Recurring software and services offers provide value in the longer term by aligning your business with the direction both vendors and consumers are heading in. Tom Saunders looks at how…
Maximise repeat business with solution lifecycle management
In every industry, the case for maximising the potential of an existing customer base is compelling. The channel is no different. Rakesh Parbhoo, Chief Technology Officer, reveals how we’re using…
How solution lifecycle management is driving customer success
Gartner predicts that by 2024, more than 45% of IT spending on system infrastructure, infrastructure software and business processing outsource will shift from traditional solutions to cloud. This shift towards…
Beyond the sale: how COVID-19 has brought solution lifecycle management into sharp focus
The COVID-19 pandemic has accelerated digital transformation, but we were living in an increasingly software-driven world long before COVID-19. Rakesh Parbhoo, Chief Technology Officer, looks at how cloud and SaaS…
Eight reasons for a more sustainable supply chain
Many organisations are making changes to increase sustainability in their supply chain. Why? Because the supply chain offers a clear roadmap for creating measurable impact and driving real improvements. To mark…