UCaaS is opening up opportunities for new and traditional voice resellers by meeting changing customer needs and the digitally transforming business landscape. For years, the only way that companies could…
Category: Insights
Solution lifecycle management: your fast track to optimal contract renewals
Investment in renewals has a big return. Implement a solution lifecycle approach to improve renewal rates, reduce churn and drive predictable recurring revenues. It’s a common SaaS story. Partners invest…
Six takeaways from Microsoft Inspire 2021
Bart Scheffer rounds up the key announcements from Microsoft’s partner event, which was held virtually for the second consecutive year. 1. Windows 365 Windows 365 is a new way to deliver…
SD-WAN: 6 challenges for MSPs and how we solve them
SD-WAN is transforming how networks are built by moving intelligence into the cloud. However, most solutions deployed today need physical devices to be delivered and deployed to multiple locations in…
How company values shape our workplace culture
Fostering a rich, inclusive and dynamic company culture by focusing on the complete employee journey and experience is not just good for our people, but the bottom line too. In…
Solution lifecycle management: how to drive expansion and refresh revenue with laser focus
Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Tim Long, Digital Product Manager, talks about some pitfalls…
How IoT is driving growth in the security market
The Internet of Things (IoT) offers potential for global disruption and value creation, rivalling that of the internet itself (and possibly much more), but it is an immature domain where…
Solution lifecycle management: how adoption and consumption drive customer success
As a reseller partner, your job is to make sure your customers reach their desired outcome and make the most of their IT investment. While usage isn’t the only indicator…
SASE simplified: 13 ways to win with customers
Westcon recently had the pleasure of hosting a panel of industry experts to help simplify SASE and explore the market opportunity for channel partners. Here are 13 actionable insights from…
Learning in the lockdown – how training can keep people productive and engaged
With swathes of workers now in coronavirus lockdown, Matt Piddington, Commercial Director, Services, looks at how online learning and certification can help IT professionals gain highly sought-after skills while the pandemic enforces…