A COVID-19 test processing lab in Antwerp, Belgium was recently struck by a cyberattack over a weekend. The lab’s entire network across multiple sites were brought to a standstill. The lab is one of the main COVID-19 testing labs in Belgium, and due to the urgency of COVID-19 tests needing to be processed, immediate support was required to bring their network back online.
Our partner received a call on a Saturday evening notifying them of the cyberattack at the testing lab. The Westcon-Comstor team jumped into action to arrange for onsite support. A Network Engineer was assigned and travel arrangements were made to provide the end user with onsite support. By Monday morning, the network was back online and secured.
“This is an exemplary example of how our teams and partners come together to support end customers in a time of crisis. I am immensely proud of our team for their swift and efficient response,” says Tom Roozendaal, Services Delivery Director, Northern Europe at Westcon-Comstor.
Westcon-Comstor services pride themselves on their 24/7 support available to our partners. We extend our capabilities and help partners plug gaps without the expensive in-house resource. Our support options cover virtual support, remote monitoring, incident management onsite engineering and hardware replacement – all based on business needs and technical requirement.
The COVID-19 testing lab was highly satisfied with the speed at which the partner and Westcon-Comstor responded in their time of need. “We were extremely pleased by the expertise and knowledge of the Network Engineer that was onsite to get our network up and running again,” said the testing lab.