We understand that global customers can struggle to find the time, resource and budget to deploy, manage and maintain customer IT infrastructure when they don’t have local entities or feet on the ground. We also recognise the importance of delivering complex IT solutions or fixing issues rapidly. Simon Thompson, SVP, Global Customers, looks at how we take the pain out of asset ownership and sparing.

ORBIT combines our unmatched expertise and specialised services with global reach and logistical strength. This includes in-country asset ownership, management and sparing, so you can deploy effectively and provide support and services at scale, even when you don’t have a local presence.

In-country asset ownership

We own and manage IT assets on your behalf and take care of importation, delivery to site, tax and duties.

Leveraging our global footprint of 177 countries, including Westcon entities and our third-party partner network, we extend your reach without adding significant expense complexity or risk. With all assets procured and centrally managed by Westcon-Comstor, it is more cost efficient compared with traditional Importer of Record providers, and streamlines third-party suppliers and asset management. We also offer a portfolio of complementary technical and engineering services including Rack and Stack and Engineer to Site.

In-country sparing

Global customers need to be able to get the IT parts they need as quickly as possible. But transporting assets around the world can be difficult with the complexity of international exportation and importation legislation. Our experts ensure your spares arrive legally, securely and on time.

With strategic stocking locations around the world, we have the right parts, in the right place, at the right time: 24/7, next business day or within four hours.

Beyond spares management we provide pre-staging, import/export logistics and installation. Coupled with competitive break-fix SLAs and coordinated engineers with spares to site, it ensures minimal disruption and downtime of business services for partners. Removing the need for their own local resources means partners can focus on what matters most – their customers.

Find out more about customer asset ownership and sparing

Missed our last blog? Read Simon Thompson’s blog on how we enable a seamless cloud billing experience.