Westcon, the international technology distributor, and Lifesize, a global innovator of immersive enterprise communication solutions, have expanded their ASEAN distribution partnership to address the fast-growing cloud contact centre market across the region.
The partnership expansion follows the merger between Lifesize, an established leader in cloud video conferencing and Gartner-recognised ‘visionary’ in meeting solutions, and Serenova, the company behind the analyst-recognised CxEngage contact centre-as-a-service (CCaaS) platform that enables enterprises and BPOs to optimise their agent workforce and deliver exceptional omnichannel customer experiences. Lifesize also recently acquired digital collaboration pioneer Kaptivo, creating an advanced collaboration business and adding a digital whiteboarding application to the Lifesize video meeting platform.
“Westcon, over the last seven months, has experienced first hand the importance of empowering a large, hybrid workforce with the tools needed to effectively work from home. This includes our own centralised customer contact centres which are distributed at various locations across Asia Pacific,” said Patrick Aronson, Executive Vice President, APAC at Westcon.
“The Lifesize partnership is exciting for Westcon because the need and market growth opportunities for our partners and customers is obvious. We’ve already established the Lifesize cloud video conferencing platform which delivers security, reliability and ease of use in a seamless experience for both remote work environments and the in-person workplace. Now, with the addition of Lifesize CxEngage contact centre solutions, we can provide contact centre customers exactly what they need for success in the new way of working. The future of contact centres is in the cloud and Lifesize offers an award-winning, cost-effective solution,” said Aronson.
Rob Malkin, Vice President, APAC Sales at Lifesize pointed out that, “ASEAN customers need to maintain high levels of productivity, whether that be in the contact centre, office or remote work locations. Our partnership with Westcon and its specialised set of solutions partners, systems integrators and service providers will allow us to combine our cloud contact centre, video conferencing and advanced collaboration portfolio with high-quality service and expertise in each ASEAN market, to support organisations throughout the region that are ready to take advantage of important emerging unified communications technologies like CCaaS.”
“It no longer matters where a contact centre agent or employee is sitting or working,” said Malkin. “Lifesize helps make all communication experiences more productive, secure and effective.”
Local contact details
Webinar – 19 November 2020, 11am SGT
Westcon-Comstor and Lifesize will discuss the expanded partnership and contact centre market opportunities in the ASEAN region.